Shipping
US Domestic Shipping
1. Standard Shipping (Distance-Based Rates):
Our standard shipping rates are based on the distance between our distribution center and your shipping address. The farther the distance, the higher the shipping cost. You can view the shipping cost during the checkout process before finalizing your order.
Delivery times for standard shipping may vary depending on your location. Please refer to the estimated delivery times provided during the checkout process for more information.
2. Express Shipping (Optional):
If you need your order to arrive more quickly, we offer an express shipping option for an additional fee. The cost and estimated delivery time for express shipping will also be provided during the checkout process.
3. Shipping Costs
Shipping costs are calculated based on the shipping method selected and the distance between our distribution center and your shipping address. To determine the shipping cost for your order, please add the desired items to your cart and proceed to the checkout page. There, you will be able to view the shipping cost before completing your purchase.
4. Estimated Delivery Times
Estimated delivery times for standard shipping vary based on your location. During the checkout process, you will be provided with an estimated delivery date based on the shipping method you choose and your shipping address.
5. Order Processing
Please allow 2 business days for order processing before your order is shipped. Orders are processed and shipped on business days (Monday through Friday), excluding holidays.
6. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
7. Order Modifications
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, modifications may not be possible.
8. Lost or Delayed Shipments
In rare cases, shipments may be lost or delayed. If you believe your order is lost or significantly delayed, please contact our customer support team, and we will investigate the issue and assist you in resolving it.
International Shipping
We exclusively use DHL for international shipping.
DHL is a trusted global courier service known for its reliable and efficient international deliveries. By selecting DHL as our international shipping partner, we aim to provide you with a seamless and secure shipping experience.
Please note that international shipping costs and delivery times may vary depending on your location and the DHL service you choose during checkout.
For any questions or concerns regarding your international shipment, please contact our customer support team.
Thank you for choosing us for your international shipping needs.
Returns
Eligibility for Returns
a. Returns are accepted for products that are unused, unopened, and in their original packaging.
b. To initiate a return, please contact our customer support team at info@pnitacosmetics.com to request a return label.
c. Returns without a valid return label will not be accepted.
Return Shipping
a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
b. We recommend using a trackable shipping method to ensure the safe return of your items.
Condition of Returned Products
a. Returned products must be in their original condition, including all accessories, packaging materials, and any promotional items that were included with the purchase.
b. We reserve the right to refuse returns that do not meet these criteria or are received in damaged condition.
Refund Process
a. Once we receive and inspect your returned items, we will process your store credit refund within 24 hours.
b. Eligible refunds will be issued as store credit.
c. Shipping and handling charges are non-refundable, except in cases of our error or defective products.
Exemptions
a. For hygiene reasons, we cannot accept returns on opened or used cosmetic products, unless they are found to be defective. b. Gift cards and downloadable products are non-returnable and non-refundable.
Damaged or Defective Products
a. If you receive a damaged or defective product, please contact our customer support team within 3 business days of receiving the order. We will provide instructions for returning the item and arrange for a replacement or refund.
Cancellation of Orders
a. Orders can be canceled within 24 hours of placement by contacting our customer support team. Once an order has been shipped, it cannot be canceled, and the return policy applies.
Contact Information
For return requests or inquiries related to our return policy, please contact our customer support team at info@pnitacosmetics.com
Please note that this return policy is subject to change without notice. We encourage you to review the policy periodically for any updates or modifications.